Privacy Policy

1. Introduction

PropertyScribe Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered property description writing service ("Service"). This policy applies to all users of our website and services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our services
• Contact us for support
• Participate in surveys or promotions

This information may include your name, email address, company name, payment information, and any other information you choose to provide.

2.2 Property Information

When using our Service, you may provide:

• Property details (address, type, features, price, description)
• Property images for AI analysis
• Additional property information and notes
• Generated property descriptions

2.3 Usage and Technical Information

We automatically collect certain information when you use our Service:

• Device information (IP address, browser type, operating system)
• Usage patterns and preferences
• Log files and analytics data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, operate, and maintain our AI property description service
• Account Management: To create and manage your account, process payments, and provide customer support
• Service Improvement: To understand how you use our Service and improve its functionality and user experience
• Communication: To send you technical notices, updates, security alerts, and administrative messages
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To protect our rights, prevent fraud, and ensure the security of our Service

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to perform our contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services
• Legal Obligation: Processing required to comply with legal obligations
• Consent: Where you have given explicit consent for specific processing activities

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service:

• Payment Processing: Stripe for secure payment processing
• AI Services: OpenAI for AI-powered description generation
• Cloud Infrastructure: Supabase for database and authentication services
• Analytics: Service providers for website analytics and performance monitoring

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or government agency.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organisational security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure payment processing through PCI-compliant providers
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:

• Right of Access: You can request copies of your personal data
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data under certain circumstances
• Right to Restrict Processing: You can request that we limit how we use your data
• Right to Data Portability: You can request transfer of your data to another service
• Right to Object: You can object to certain types of processing
• Right to Withdraw Consent: You can withdraw consent for processing based on consent

To exercise these rights, please contact us at privacy@propertyscribe.co.uk. We will respond to your request within one month.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are made in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. These technologies help us:

• Remember your preferences and settings
• Understand how you use our Service
• Improve our Service performance and functionality
• Provide personalised content and features

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

11. Children's Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: